Contact & Order Help
Contact & Order Help
Last updated: 2026-07-16
Use the store contact page or email support@thecrystaledits.com. Include your order number when your message is about an order.
Support hours
Support is staffed on weekdays from 10am to 5pm. You can send a message at any time, but replies are not instant at every hour.
What to include
| Issue | Include |
|---|---|
| Order question | Order number and the email used at checkout |
| Damaged, wrong, or missing item | Order number, short description, and clear photos where photos apply |
| Return request | Order number, item name, reason for return, and delivery date |
| Delivery issue | Order number and the latest tracking status |
Useful links
Check Shipping & Delivery for processing and tracking. Check Duties & Taxes before placing an international order. Check Returns, Refunds & Cancellations before sending anything back.