Returns, Refunds & Cancellations
Returns, Refunds & Cancellations
Last updated: 2026-07-16
Contact support before sending anything back. After review, we will give you the current return address and return steps.
Quick summary
| Topic | Rule |
|---|---|
| Ready-to-wear returns | Contact us within 7 days of delivery. The item must be unworn, unused, and in original condition. |
| DIY and custom returns | DIY and custom items are not returnable for change of mind. |
| Return address | We provide the current return address after review. Do not send items back without approval. |
| Refund timing | After the returned item passes inspection, we refund within 5 business days to the original payment method. |
| Bank timing | Your bank or card provider may need more time to post the refund. |
| Exchanges | We do not offer direct exchanges. Return the eligible item first, then place a new order. |
Ready-to-wear returns
You may request a ready-to-wear return within 7 days of delivery. The item must be unworn, unused, and in its original condition. Keep the original packaging where possible.
Contact support before mailing the item. Include your order number and the reason for the return.
DIY and custom items
DIY and custom items are made from the options selected in your order. They are not returnable for change of mind.
If your DIY or custom item arrives damaged, wrong, or different from the order details, contact support so we can review it.
Damaged, wrong, or missing items
Contact support within 7 days of delivery. Include your order number, a short description, and clear photos of the item and packaging where photos apply.
Return shipping
The customer pays return shipping unless the item is damaged, incorrect, or faulty. Original shipping charges are not refundable unless the return is due to our error or a faulty item.
Refunds
After we receive and inspect an approved return, we refund within 5 business days to the original payment method. Bank or card processing time is separate.
Order changes and cancellations
Contact support as soon as possible if you need to change an order. We can review a change request only before dispatch. Once fulfillment has started, changes are not promised.
Exchanges
We do not offer direct exchanges. If the item qualifies for return, return it first. You can then place a new order for the item you want.