Shipping & Delivery
Shipping & Delivery
Last updated: 2026-07-16
Use checkout to check whether we can ship to your address. Orders ship from China. Checkout shows the shipping methods and shipping cost available for your address before payment.
Quick summary
| Topic | Rule |
|---|---|
| Shipping availability | You can place an order when checkout offers a shipping method for your address. |
| Main limits | Some carrier, postcode, legal, export, or safety restrictions may prevent shipment. |
| Ready-to-wear and non-DIY processing | 1 business day after payment is accepted. |
| DIY and custom processing | 3 to 7 business days after payment is accepted. A longer making time is shown before purchase when it applies. |
| Delivery dates | Any delivery date shown at checkout or in an order update is an estimate. |
| Tracking | When tracking is available, we send a tracking link after dispatch. |
Processing time
Processing starts after payment is accepted.
Ready-to-wear and non-DIY items are prepared within 1 business day.
DIY and custom items are made after payment. They usually need 3 to 7 business days before dispatch. If a design needs more time, the longer time is shown before purchase.
Shipping availability
Enter your delivery address at checkout. If checkout offers a shipping method, you can place the order. If no method appears, we cannot accept that order through the current checkout.
Shipping can be limited by carrier service, postcode rules, legal restrictions, export restrictions, or temporary safety suspensions.
Tracking and delivery
When tracking is available, we send a tracking link after the order is dispatched. The first carrier scan may take a few days to appear.
Delivery dates are estimates. Customs checks, carrier scans, holidays, weather, local delivery conditions, and address issues can affect delivery.
Delayed or lost parcels
Check tracking first. If the parcel is past the estimated delivery date and tracking has had no update for a long time, contact support with your order number.
We will ask the carrier to investigate. If the carrier confirms the parcel is lost, we will offer a replacement or refund.
For import charges, read the Duties & Taxes Guide before ordering.